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How do I read horse form?
The form is read chronologically from left (oldest) to right (newest).
1-9 – position the horse finished in the last race
0 – finished outside the top 9
P – pulled up
F – faller
R – refusal
U – unseated rider
‘-‘ – separates years
/ – separates racing seasons
What is a behaviour monitoring tool?
We use a behaviour monitoring tool (‘Player Safety Early Detection System’ (PS-EDS)) to help us spot any signs of worrying gambling behaviours. It means that we can help you to stay aware of your habits and make sure that your gambling stays fun and sustainable.
How the system works
Our system can spot changes in your gambling behaviours such as:
- logging in at unusual hours
- betting more than usual
- making unsuccessful deposits
- chasing losses or winnings and so much more.
It monitors the behaviour of all players and if detected, our dedicated team of Safer Gambling Specialists then decides on the best intervention depending on the risk level.
Manage how you play
Your well-being is a top priority of ours, as well as complying with regulations. Depending on the risk that we notice, we have a stepped-care approach:
- It can start with friendly communication to familiarise you with our Safer Gambling (SG) tools and approach, if our system notices only slight changes in your behaviour
- In some situations, we may call you if you haven't implemented any SG tools and your behaviour hasn't improved.
- If we see a more elevated risk, we may restrict the activity on your account until we manage to speak to you.
Customer-tailored deposit or loss limits may sometimes be set on the detected accounts. This makes sure that all our customers play on sustainable and affordable levels.
When are the casino tournament winnings paid?
The winners will be paid as soon as the tournament finishes, unless otherwise specified in the tournament terms and conditions.
Why do I have a Mandatory Net Deposit Limit?
As a proactive measure, all accounts have a Mandatory Net Deposit Limit implemented on their account.
This is a monthly limit and is there to limit the amount you can deposit and lose over that time.
The monthly limit has calculated by publicly available information, as well as data from third-party reporting company TransUnion.
For player safety reasons you cannot remove the monthly limit yourself.
If you find the monthly limit too restrictive and you wish to have this reviewed, we will happily do this, once we have received the required documents and information.
We need to receive source of wealth documents from you. These documents would need to evidence that the newly proposed limit is affordable and sustainable for you, as well as it not causing any gambling related harm
To begin this process, please contact us.
STILL NEED HELP?
Has my sports bet been placed?
A sports bet has not been successfully placed until it can be viewed in your My Bets section.