32Red Casino Player Feedback
The most important people at 32Red Online Casino are the people who play our games and use our service - our customers. We have a Mission To Thrill and we value your opinion. With your feedback we can improve our offering to truly bring you the best online gaming experience on the internet!
32Red is all about safe gaming, fast payouts and unrivalled customer support. We are always looking to improve 32Red in all aspects and have been thrilled to receive the support of many who have already sampled our casino. Here's what some of our players are saying about 32Red...
A Michelin star rating similar to what restaurants use is whats needed, rather than a pass or fail approach. 32Red would then be the Fat Duck of the online casinos, and others the shabby van at the end of the street selling dodgy pies!
Mike, aka Wildfire7, on Casinomeister reference a casino ratings guide
As the managing director of the Online Players Association I spend a great deal of time checking out casinos for fairplay, excellent customer service and prompt payouts. I had been receiving good reports from players regarding 32Red and decided to put this casino to the test.
After spending a while trying to tie the customer support team and management in knots with bizarre questions and requests (which I am pleased to announce they managed to handle in a prompt and professional manner), I hit the tables, and I'm glad I did as in the early hours of April 1st I managed to hit the Jackpot Deuces Progressive Jackpot, after calling the support team again (to ensure it wasn't an April Fool joke!) they confirmed the win and I received the winnings in less than 12 hours.
I'm pleased to report that we have accepted 32Red as a fully OPA Approved Casino and they join a select group of casinos who are committed to ensuring that all players receive the very best in online gaming
Mike Craig - Online Players Association Accolade
UKCroupier was so impressed by the service he received at 32Red following his huge £70,000 win on Video Poker, he just had to tell his fellow gamblers on the Casinomeister Message Boards. His accolades scooped him and 32Red the Best Player Experience Award for 2004!
UKCroupier told the forum, "I won a nice sum on Video Poker at 32Red on Friday/Sat. I went to the bank on Monday afternoon (today) and I was £70k richer. I've been a player at 32Red for 1 1/2 years and have always had top class service and fast withdrawals but this one beats everything - I think they must have been waiting for the bank to open on Monday morning so they could rush the funds to me."
You can read the discussion of UKCroupier's win and 32Red's top service at the Casinomeister Forum...
And UKCroupier is not the only 32Red player impressed with the service...
32Red wins Casinomeister Best Player Experience Award of 2004
I would just like to congratulate everyone involved with 32Red and wish you a happy 5th birthday. Thank you for your patience in dealing with the odd issue I have had over the years, that is the main reason why I still play my poker with 32Red... Thanks for an enjoyable place to play poker, long may it continue.
James - 32Red Poker Fan
Just a small hello to let you know that you have the most excellent customer service I have ever met in online gambling. Your live chat supportcrew is ALWAYS there instantly and goes to great lengths to help out with whatever query I might have... So thanks alot and keep up the good work!
Martin B - Excellent Customer Service
I thought I would email you to thank you personally for your generosity and fast reply. I think the way in which the staff at 32Redpoker deal with situations very well and are the most helpful people on the planet, they just can’t do enough for you, they're great.
Another thing I was amazed about was the fact that the Live Help actually worked. Many times I have tried to access the same thing on other sites but it says that the operators are all busy or the system is down and try again later. I think the Live Help is a fantastic idea and a great way to resolve issues fast.
Steven N - Most helpful people on the planet
Thank you very much. I can gladly say with confidence that 32Red Casino & Poker has been the greatest site I have ever played on. With by far the greatest customer service, a great program that is easy to use, with good graphics - u have made my online poker and casino experience fantastic. Thank you once again.
Mike M - Fantastic experience
Finally hit that elusive 3rd royal on Thursday at 32Red. Perhaps Mystic Meg should be worried! Seriously though, I just wanted to drop a quick line to voice my appreciation of both the customer service when I called Thursday to give my preferred payment method, and also the speed with which it was carried out. Keep up the high standards and you'll continue to trounce the opposition for years to come.
Nick F - High Standards
£50,295 hit my bank account today and I am over the moon to say the least. I couldn't possibly begin to describe the feeling of immense joy as the first deuce turned, then the second, third and then another ..... Then the grand finale.. The joker ! Many thanks, for the money, for the champagne (nice touch, by the way) and for the support from all the staff at 32Red, you have made me and my family very happy for sometime to come.
Mathew C - another big winner
The service I have received with 32Red has really been first class (the online chat is superb). Whilst I have used other online gaming sites before, I think I will stick with 32Red. I'll soon be referring you to my friends (and hopefully take advantage of your Referral scheme). Keep up the good work.
J.W - satisfied customer
You guys are great. I've played a few casinos and none of them have been particularly hot as far as customer service goes – 32Red is the best by a mile!! I give you 10/10 every time!
R.C - ‘aka a very happy punter’