We believe that we have a responsibility to you, our customers, to ensure that you enjoy your experience at 32Red Plc Sometimes we find customers who have problems controlling their gambling, and we try to help them as much as we can.We are able to do this because we have worked with and are certified by GamCare, a charitable organisation that provides help and counselling to those with gambling problems.
32Red Plc is also commited to managing other aspects of responsible gaming by monitoring:
It is illegal in the UK for anyone under 18 to open an account and play at 32Red Plc. We undertake appropriate age verification checks to ensure that all of our players are of legal age in the UK. On occasions these checks are unable to verify the age of the player and in such cases we would need to ask for further information to confirm that you are of legal age. Accounts may be suspended and funds withheld until satisfactory proof of age is provided and verified.
The legal age for gambling does vary according to country of residence; you are solely responsible for checking the laws regarding the use of internet gaming in the jurisdiction in which you are located to ensure that your registration with 32Red Plc is legal.
We do ask that if young people have access to a computer with Internet access, that you take care to keep your 32Red account number and password confidential and that you do not leave children unattended around your computer while you are using our facilities.
To confirm your age, you can provide your passport details online by logging into our verification page here:
Alternatively, you can provide us with suitable documents to prove your date of birth by telephone, fax or email.
- Full Driving Licence - Via telephone
- Passport – Via telephone
- ID Card – Fax or attachments only
For further information please visit our Help Centre
If you share your computer with friends or family who are under the legal age to participate in our games please click here to register with our preferred filtering partner.
Whilst the majority of people do gamble within their means, for some it can spiral out of control. In order to help you keep control we would like you to remember the following:
- Gambling should be entertaining and not be seen as a genuine way of making money
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount of money you spend gambling
- If you need help, use the our deposit limit option to control the amount you can spend
- If you need to have a break from gambling then you can use our ‘Taking a break’ option
- If you need to talk to someone about problem gambling then contact GamCare
GamCare are the National Association addressing the social impact of gambling. 32Red works with GamCare to help develop policies and practices that address problem gambling in accordance with their Social Responsibility Code of Conduct.
Should you wish to set a session reminder that alerts you when you have been playing for the set period, please click here to log in.
We are able to limit the amount of money that you are able to deposit into your account on either a daily, weekly or monthly basis. These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following receipt of your request. Please click here to log in.
Online Activity Statement
Should you wish to view your online activity for up to the previous thirty days, please click here to log in.
Time Out Setting
We can automatically log you out of the casino after a specified time, to remind you how long you have been playing. Should you wish to avail of this feature, click here to log in.
Take A Break
If you are looking to take a short break, for whatever reason, from playing at 32Red we can suspend your account and remove you from our mailing list for duration of this break. We can suspend your account through 'Take a Break' for a period of 24 hours, 48 hours, 1, 2, 3 or 4 weeks, up to the maximum of 6 weeks.
Take a Break cannot be reversed and your account will not be accessible until the specified period has expired, please bear this in mind when selecting your Take a Break period.
Should you wish to suspend your account(s) under the Take a Break option call us on Freephone 0800 018 3904 (+44 (0)203 589 4560 from outside the UK) or, if you prefer, email email@example.com with your request. We will need to know your username and the length of Take a Break required (24 hours, 48 hours, 1, 2, 3 or 4 weeks, up to the maximum of 6 weeks only).
Advice And Support
If you are worried about your gambling or if you are affected by someone else's gambling, you can contact:
GamCare: Are a charitable organisation that provides help and counselling to those with gambling problems. To speak to someone, visit the GamCare Website or call their confidential helpline on 0808 8020 133.
Alternatively, if you would like to chat to Gamcare staff or other people who are concerned with their gambling difficulties, you can now take part in the Gamcare Forum.
- Gordon Moody Association online at www.gamblingtherapy.org. See https://www.gordonmoody.org.uk/ or call 01384 241292 for details of the help and treatment they provide.
- Gamblers Anonymous at www.gamblersanonymous.org.uk
- Gam-Anon at www.gamanon.org.uk or on 08700 50 88 80. Gam-Anon deals specifically with friends or family of people who have issues with their gambling.
- The Samaritans at www.samaritans.org.uk or on 08457 90 90 90 (UK)
If you are looking for information and advice on dealing with debt, you can speak to:
- Citizens Advice at www.citizensadvice.org.uk
- The National Debt Helpline www.nationaldebtline.org or on 0808 808 4000
We offer a Self Exclusion facility specifically for those customers for whom gambling has become a serious problem and who wish to restrict their gambling with 32Red Plc. The Self Exclusion agreement involves a joint commitment between 32Red and yourself. It is necessary to complete and submit a formal agreement to enter this facility.
A self-exclusion form can be requested from Freephone from within the UK on:
0800 018 3904
Alternatively if you are outside the UK you can call +44 (0)203 589 4560. Please ensure you include your username(s) when requesting the form.
By entering into a Self Exclusion agreement with 32Red you will be prevented from using your account for a period of between 6 and 60 months. We will take reasonable steps to prevent you opening new accounts and during the period of Self Exclusion you must not attempt to re-open your account or open additional accounts. During this period of self-exclusion 32Red Plc will not distribute any promotional emails.
You will be able to request self-exclusion without contacting our Player Experience Team by using our automated service. This is available by clicking here.
Entering Self Exclusion will not impact any pending withdrawals and the Casino will return remaining cash balances which are eligible for withdrawal at the point of exclusion. If you have outstanding bets in play you will need to contact the Casino following the event to request the withdrawal of any winnings. Bets struck will not be cancelled.