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Can I change my chat name in Live Casino?
In "Casino Grande" tables it is possible to change your chat name. Simply chat directly to the dealer in any game to request the change. It is not possible to change your chat name in Casino Royale tables.
You can set up your session reminder by following this link which will take you to our Safer Gambling page.
Scroll down to "Session Reminders" and follow the instructions listed. Once you arrive at the relevant page, you will have to select the time frame for your reminder (between 1 hour and 3 hours). When you have set the reminder, a message will display confirming the timeframe you have selected.
If you wish to amend or remove the reminder you have added, please follow the above link and you will be given the option to update the timeframe or to stop the reminders.
Why didn't the Live Score update?
Occasionally, due minor streaming delays, the live score may not update instantly. Unibet does not acknowledge or accept any liability whatsoever if it not possible to place a bet or the live score is not correct. At all times it is your responsibility to be aware of match events such as current score and remaining time. Unibet also does not accept any liability for changes to the live betting schedule or interruption of the live betting service.
If live betting, we advise you to have an external livescore site open, such as flashscore.com or livescore.com. Please also check the length of a match before you decide to place a bet on it. Normally a football match is 2 x 45 minutes, but on some youth matches it's only 2 x 40 minutes. The duration of a basketball match varies as well - the length of a quarter is 12 minutes in an NBA match, but only 10 minutes for European matches.
More info in Terms and Conditions section 9.7.
Has my sports bet been placed?
A sports bet has not been successfully placed until it can be viewed in your My Bets section.
Live Betting no longer offered
Occasionally events that were scheduled on our live betting calendar are removed or are interrupted while the event is going on. This is generally because of technical issues such as a lack of TV coverage.