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Our security policy on your personal documents
Your privacy is important to us. In accordance with the Data Protection Act, we treat any information you send us as highly confidential. We receive your documents via secure end-to-end transfer and they are either processed internally or by trusted third parties. Read more about our Privacy Policy here.
During an In Play event you may have the opportunity to Cash Out a current bet before the outcome is decided. When you place your bet, if the option to cash out will be available, you will see the Cash Out symbol on the bet slip:
To Cash Out, click on My Bets at the top left of your screen.
You will see all of your bets in this section, if the Cash Out option is available it will show.
If you are happy with the amount, click on Cash Out and confirm your choice.
32Red always let our customers know when the Cash Out functionality is available, by showing the Cash Out logo on the bet slip where the customer places their bets.
32Red reserves the right to offer the Cash Out functionality solely at our own discretion. We do not acknowledge or accept any liability whatsoever if the Cash Out functionality is not available.
Should a Cash Out request be successful, the bet will be settled immediately. After the Cash Out has taken place, any events that happen in relation to the bet will not be taken into account.
Why didn't the Live Score update?
Occasionally, due minor streaming delays, the live score may not update instantly. Unibet does not acknowledge or accept any liability whatsoever if it not possible to place a bet or the live score is not correct. At all times it is your responsibility to be aware of match events such as current score and remaining time. Unibet also does not accept any liability for changes to the live betting schedule or interruption of the live betting service.
If live betting, we advise you to have an external livescore site open, such as flashscore.com or livescore.com. Please also check the length of a match before you decide to place a bet on it. Normally a football match is 2 x 45 minutes, but on some youth matches it's only 2 x 40 minutes. The duration of a basketball match varies as well - the length of a quarter is 12 minutes in an NBA match, but only 10 minutes for European matches.
More info in Terms and Conditions section 9.7.
Has my sports bet been placed?
A sports bet has not been successfully placed until it can be viewed in your My Bets section.