Privacy Notice

• Address
• Email address
• Home number
• Other related contact information

• Location data from your unit e.g., collected via cookies
• Log data (e.g., in connection with your use of our mobile application or when you visit our website)
• IP address
• Other related geolocation data

• Information regarding credit card or other payment methods, including vouchers and account balance of your user account
• Transaction ID
• Date and time of payment
• Amount
• Name
• Credit card number
• Bank account number
• Transaction status
• IP address
• Browser
• Type of device
• Pay, points and rewards
• Bank details
• Transactions
• Other related financial information

• Data concerning health, such as information concerning gambling addiction or suspicions thereof

• Background Checks (Criminal records, sanctioned Person, PEP, RCA, SIP)

• Information about subscription and purchases
• Online activity
• Gameplay
• Preferences
• Online behaviour
• Other related behaviour data

• User ID
• Promotional bonus and reward data
• Blocks
• Media partner data
• Other Related Commercial Data

• Chat
• Emails
• Phone
• WhatsApp
• Phone call recordings
• Other related Communication Data

• Name 
• Surname 
• DOB
• Home address
• ID 
• Passport Number 
• Place of Residence/Registration/Birth 
• Player number User ID 
• Voice Data
• Personal identity number and/or coordination number (if specified)
• Membership number
• Other related Identification Data

• Images provided by you to us
• Social media Data   
• Publicly available registers

• Device type, name, number, ID
• IP address 
• Type of phone / PC/ OS used
• Logs (Audit trail) 
• Other relevant system & equipment Usage Data

Collecting and verifying personal data to create and authenticate your account

Categories of personal data

• Contact Data   
• System & Equipment Usage Data   
• Background Data
• Identification Data   
• Financial Data   
• Geolocation Data   
• Equipment Usage Data

Legal Basis

Necessary for the performance of a contract (Art. 6(1)(b) GDPR) as described in our Terms and Conditions, in particular to manage service-related tasks such as password reminders and service messages (e.g., site maintenance)

Processing data to enable and personalize your interaction with gambling products and services

Categories of personal data

• Behaviour Data
• Financial Data

Legal Basis

• Necessary for the performance of a contract (Article(6)(1)(b) GDPR) as indicated in our Terms and Conditions.
• Legal obligation (Article(6)(1)(c) GDPR), such as applicable gambling regulations to register you in our systems and ensure eligibility for our services

Processing data to provide essential services such as password reminders, service messages (including site maintenance notifications, updates to our Privacy and Cookies Policies, and Terms and Conditions), and to inform you if your account has become inactive and inquire whether you would like to reactivate it before we close it

Categories of personal data

• Behaviour Data
• Financial Data

Legal Basis

Necessary for the performance of a contract (Art. 6(1)(b) GDPR) as described in our Terms and Conditions.

Handling deposits, withdrawals, payments, and financial record keeping to comply with financial and anti-fraud regulation.

Categories of personal data

• Financial Data
• Contact Data
• Identification Data

Legal Basis

• Performance of a contract (Art. 6(1)(b) GDPR).
• Compliance with a legal obligation (Article(6)(1)(c) GDPR) such as our bookkeeping obligations and managing any financial requests (withdrawal, deposit or refund).

Using personal data to send promotional offers and communications

Categories of personal data

• Behaviour Data
• Contact Data
• Geolocation data

Legal Basis

Your consent (Art. 6(1)(a) GDPR).

Managing your inquiries and support requests to provide effective assistance

Categories of personal data

• Financial Data
• Contact Data
• Identification Data

Legal Basis

• Our legitimate interest (Art. 6(1)(f) GDPR) and performance of a contract. The processing is necessary to fulfil our legitimate interest of responding to your inquiries as effectively as possible and providing you with the assistance you need.
• Performance of a contract (Art. 6(1)(b) GDPR) as described in our Terms and Conditions.

Recording interactions to improve service quality and staff training while ensuring compliance with data protection laws

Categories of personal data

• Contact Data
• Identification Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR). The processing is necessary to ensure fair gaming with our customers and to handle any complaints and disputes and litigations

Monitoring and preventing unauthorized software use to maintain fair play and integrity

Categories of personal data

• Behaviour Data
• Identification Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR). The processing is necessary to ensure fair gaming with our customers.

Identifying and addressing violations to protect the platform and users

Categories of personal data

• Behaviour Data
• Financial Data
• Identification Data
• Contact data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR). The processing is necessary to prevent and deter breaches of our Terms and Conditions, this can be done through phone calls.

Using location data to ensure your access services is compliant with local licensing laws

Categories of personal data

• Geolocation data

Legal Basis

Compliance with legal obligations (Article (6)(1)( c) GDPR) to make sure our customers are redirected to the appropriate country site in adherence to our license conditions.

Assessing your financial capacity to gamble responsibly and prevent harm. The affordability score calculated by credit reporting agencies, such as TransUnion in the UK,  is used to assess your financial capacity to gamble responsibly.

Categories of personal data

• Background Data
• Behaviour Data
• Commercial Data
• Communication Data
• Contact Data
• Financial Data
• Identification Data
• Special Category Data

Legal Basis

• Our legitimate interest (Art. 6(1)(f) GDPR) to ensure that our customers have the funds to use our services safely.
• Where applicable: Compliance with legal obligations (Article (6)(1)( c) GDPR) to comply with legal obligation from gambling authorities.

We collect certain data to help identify and reduce the risk of gambling-related harm, ensuring a safer experience for all our customers. By assessing patterns and behaviours, we can detect early signs of potential gambling addiction and take appropriate steps to support those at risk. This proactive approach enables us to provide tailored interventions and tools that promote responsible gambling and protect your well-being.

Categories of personal data

• Behaviour Data
• Special Category Data
• Identification Data
• Geolocation Data
• Financial Data
• Background Data
• Communication Data
• Contact Data
• publicly available Data
• Commercial Data

Legal Basis

• Our legitimate interest (Art. 6(1)(f) GDPR) to ensure that our customers do not become exposed to problem gaming
• Our legal obligations (Article (6)(1)( c) GDPR) such as from the gambling authorities, where applicable. Special Category Data may be processed to determine whether there is of gambling addiction, such as health data. This category of personal data are being collected to comply with legal obligation This is done under our duty of care, in accordance with Art. 6(1)(e)GDPR and Art. 9(2)(g) GDPR.

We regularly review customer accounts to monitor gameplay and betting activity.  This monitoring ensures the accuracy, fairness, and safety of our services, and is essential for

• Preventing cheating, fraud, or misuse of our services, and
• Upholding the integrity of sports betting, including the detection and prevention of match-fixing and other forms of betting-related corruption.

Categories of personal data

• Behaviour Data
• Financial data
• Identification Data

Legal Basis

• Necessary for the performance of a contract (Article(6)(1)(b) GDPR) as described in our Terms and Conditions.

Necessary for compliance with a legal obligation (Article 6(1)(c) GDPR), where applicable under local regulatory requirements related to sports betting integrity.

Detecting and stopping fraud that affects advertising integrity and your trust

Categories of personal data

• Behaviour Data
• System & Equipment Usage Data (including IP address)
• Geolocation Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR) in preventing fraud and ensuring that our advertising campaigns are directed towards legitimate customers. The data collected through our third-party provider, is used to detect and block fraudulent clicks.

Protecting systems and data from unauthorized access and cyber threats

Categories of personal data:

• System & Equipment Usage Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR) to ensure security while using our products.

To ensure the continued availability, integrity, and security of our IT systems and services. This includes:

• implementing disaster recovery processes to restore data and functionality in case of incidents affecting our primary data centres; and
• monitoring systems and accounts to detect and prevent unauthorised access, misuse, or data breaches.

Protecting systems and data from unauthorized access and cyber threats

Categories of personal data

• System & Equipment Usage Data

Legal Basis

• Our legitimate interest (Art. 6(1)(f) GDPR) in maintaining secure and resilient IT infrastructure and preventing security incidents;

Compliance with legal obligations (Art. 6(1)(c) GDPR) related to data security and continuity under applicable data protection and other laws.

We use CAPTCHA - a quick test to check if you're a real person and not a bot - to protect your account from abuse. This helps us stop fake accounts, block automated hacking attempts, and keep your data safe.

Categories of personal data

• System & Equipment Usage Data

Legal Basis

Legitimate interest (Article 6(1)(f) GDPR) to ensure the security of our services and protect user accounts from fraudulent or automated access.

Processing data to comply with AML laws and prevent financial crimes

Categories of personal data

• Contact Data
• Identification Data
• Background Data
• Geolocation Data
• Behaviour Data
• Communication Data
• Financial Data
• System and equipment usage Data

Legal Basis

Compliance with legal obligations (Article (6)(1)( c) GDPR) to ensure we are identifying, mitigating, reporting any AML or Fraud activity and risk rating customers appropriately.

Managing your participation in marketing campaigns, reward schemes and contests

Categories of personal data

• Identification Data
• Commercial Data

Legal Basis

With your consent (Art. 6(1)(a) GDPR) to administrate promotion and competitions in which you consent to participate.

Collecting data to understand your preferences and improve services

Categories of personal data

• Identification Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR) to conduct internal and third-party collaborative market research and surveys.

We employ cookies to enhance website functionality and user experience. This includes:

• Ensure our services, and those provided by our partners such as game providers work correctly.
• Provide you with the best possible experience
• Understand how to improve our services
• Remember your preferences and past actions on the device
• Make the interaction between you and the device quicker and easier
• Provide personalised and relevant content from us and our service partners.

For more detailed information on our use of cookies, please see our cookie notice.

Categories of personal data

• System & Equipment Usage Data

Legal Basis

• For any non-essential cookies: we rely on Your consent (Art. 6(1)(a) GDPR) .
• For essential cookies our legal ground is legitimate interest (Art. 6(1)(f) GDPR) to ensure that our website function.

Tailoring content and offers based on your preferences and behaviour

Categories of personal data

• Behaviour Data
• Commercial Data
• Geolocation Data
• Identification Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR) to personalise your experience while using our product and service which are tailored to your interests.

Analysing data to predict your preferences and behaviour for better and safer service delivery

Categories of personal data

• Contact Data
• Identification Data
• Behaviour Data
• Financial Data
• Geolocation Data
• System and equipment usage Data
• Publicly available Data

Legal Basis

• Our legitimate interest (Art. 6(1)(f) GDPR) to conduct profiling activities for personalized services, marketing, and enhancing user experience, and consent (Art. 6(1)(a) GDPR) where necessary.

Measuring and analysing service usage to optimize operations and marketing

Categories of personal data

• Contact Data
• Identification Data
• Behaviour Data
• Financial Data
• Geolocation Data
• System and equipment usage Data
• Communication Data
• Commercial Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR) to conduct data analytics for improving our services, understanding user behaviour, and optimizing our business operations.

Categories of personal data

• Identification Data
• Financial Data
• System & Equipment Usage Data
• Publicly Available Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR) in enabling efficient data analysis and informed decision-making through standardised data modelling, while ensuring data governance and security practices are respected.

Using data to protect legal interests and enforce terms against misuse or disputes

Categories of personal data

• Contact Data
• Background Data
• Behaviour Data
• Commercial Data
• Communication Data
• Financial Data
• Identification Data

Legal Basis

Our legitimate interest (Art. 6(1)(f) GDPR) to resolve a dispute or litigation.

At registration

• Identification data
• Financial data

Through your use of our services

• Geolocation data (please refer to our cookie notice for more information);
• Behaviour Data 
• System & Equipment Usage Data 
• Communications Data
• publicly available Data

At registration

• We may collect personal data on you that are publicly available (for example social media data) for responsible gambling purpose (category of data: publicly available data).
• Data received from our business partners and from other organisations, such as specialist companies providing verification services, credit reference agencies, and fraud prevention agencies, when applicable (category of data background data);
• In addition to the above, please note that if you give us personal data about someone else (for example via a Refer a Friend scheme) then you should not do so without their permission (category of data: contact details). Please note that where information is provided by you about someone else, or someone else discloses information about you, it may be added to any personal data that is already held by us and it will be used in the ways described in this Privacy Notice. 

We may share the personal data we collect with other companies  within FDJ United for purposes such as:

• Providing products and services, and keeping you informed about important changes or developments related to them;
• responding to your enquiries and complaints;
• administering offers, competitions, and promotions;
• facilitating the secure access to online platforms
• updating, consolidating, and improving the accuracy of our records
• undertaking transactional analysis;
• testing new systems and checking upgrades to existing systems;
• crime detection, prevention, and prosecution, as well as complying with regulatory requirements;
• evaluating the effectiveness of marketing, and for market research and training;
• customer modelling, statistical and trend analysis, with the aim of developing and improving products and services.
• Under your consent, to receive promotional content, sending you promotional content from our others brands (such as 32Red, Bingo, CasinoHuone, Kolikkopelit, Maria Casino, High Roller, Vlad Cazino, Ottokasino)

We may share personal data with third parties in the following circumstances:

• Providing Products and Services:
  • Keeping you informed about important changes or developments in the features and operation of our products and services.
  • If you use our sports betting services, your personal data usage is also governed by the Kambi Player Fair Processing Notice.
• Regulatory Compliance and Legal Requirements:
  • Compliance with orders from regulatory bodies or legal provisions in the governing law.
  • Instructing and authorizing financial institutions to disclose requested information to the Regulator in line with legal requirements.
  • Verifying your eligibility through national self-exclusion registers.
• Legal Rights and Fraud Detection:
  • Establishing, exercising, or defending our legal rights.
  • Transferring personal data to third parties for fraud detection and control, including address verification system service providers, sport's governing bodies, payment service providers, and financial institutions.
• Service Providers and Auditors:
  • Sharing data with service providers for Services delivery, technology support, data storage, payment processing, and online advertising.
  • Sharing with external auditors conducting independent checks for accreditations.
  • We use third party credit insight companies such as TransUnion (in the UK, for example) to assist in carrying out affordability checks. The affordability check is triggered on opening an account.  More information on how such companies process your personal data is found in their privacy notice, in the case of TransUnion under the following link: TransUnion Bureau Privacy Notice | An Information & Insights Company  After carrying out the affordability assessment (having received from ourselves relevant information forming part of your Identification Data, namely your name, date of birth and home address), TransUnion (by way of example) provides us with a score indicating affordability risk and reflecting any negative financial indicators.  As required by applicable regulation, we may place limitations on your account consistent with the affordability check score, for example placing a monthly financial limit on your account, or where a high affordability risk has been identified, decide not to open the account.  You may request that we carry out a manual review of any such decision.

Please also note that for TransUnion, the soft footprint does not adversely impact consumer credit score.

• Business Transfers:
  • Disclosing data to organizations during the sale or transfer of our businesses, rights, or obligations. The receiving organization can use the data similarly.
  • For exclusively technical and organizational purposes, preparatory operations (such as duplicate accounts or data migration) may be carried out, with the sole purpose of optimizing the performance and security of the transfer on the scheduled date.
• Successors and Network Security:
  • Sharing data with successors in title to our business.
  • Sharing with security supplier to ensure the network security
• Fraud Prevention and Advertising Efficiency
  • We may share data related to fraudulent detection and prevention with third parties such as TrafficGuard. This includes data collected through login events on our website, which helps us identify and prevent fraudulent activities related to our online advertising efforts.