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32Red Online Casino is extremely pleased to offer all of our members the opportunity to view their financial activity within the Online Casino.
Transaction History is a web-based facility giving you a comprehensive history with details of all purchases and withdrawals - similar to a Bank Satement.
To view your financial activity at 32Red Online Casino simply navigate to the "My Account" page and click on the "Transaction History" link.
You can reopen your account if:
- you have temporarily disabled it. In this case, please contact us via Livechat
- It is pending verification and your account is locked. For more information, check your account status and/or your email box.
- You have self-excluded, and the exclusion period has ended.
- You haven't used your account in a while.
However, you cannot reopen your account if:
- You have self-excluded, and the exclusion period is still ongoing or permanent
- The account was closed at our initiative, of which you were informed.
- The account is permanently closed for legal reasons.
Why is my account blocked?
You may not be able to access your account for different reasons:
- You’ve entered your password incorrectly
Your account would have been locked for security purposes as you typed your password incorrectly 3 times. Make sure the Caps Lock is not on as your password is case-sensitive. Please make sure to type in the correct password!
Please note: to unlock your account you have to contact our customer help desk by submitting a question, requesting a chat or by using the Freephone number.
There are a number of error codes that you may see when logging in. If our security team have temporarily blocked your account, we would usually drop you an email to tell you, but if you have not received any communication from us, then the error code may explain the reason for the issue.
- The most common error codes are :
- 150 -You have exceeded the maximum number of failed login attempts, and as a result your account has been blocked for security reasons.
- 100 - The username or password you entered is incorrect, please check these are correct and try again.
- 101, 105, 106 - Your account has been temporarily blocked
- 107 -Your account has been temporarily blocked as you are logging in from a place that is not your registered country, or you are trying to login from a restricted territory
Withdrawal Processing Times
In order to view any recent withdrawals made you will need to do so in the the Transaction History section of your banking page. Alternatively, you can view your gaming history and any withdrawal requests made via the PlayCheck section.
We aim to process withdrawals within 24 hours of it being requested, however on some occasions withdrawals will need to be manually processed by our Payments Team.
Our Payments Team operates during banking hours: between 8am and 4pm GMT Monday to Friday, excluding bank holidays
Please note that E-Wallets & Bank Transfer withdrawals are processed only during the above mentioned banking hours.
Card Withdrawals can take up to 3 working days to show up on your bank, however most will clear the same day.
E-Wallet Withdrawals will show on your wallet balance instantly following processing from our side.
How do I verify my account?
To verify your account smoothly and successfully please follow these steps:
Check the document requirements.
Upload your documents on the verification page.
If you don't have access to your account, you can alternatively send a clear photograph or scan (with all 4 corners visible) of the documents via email or chat. Please note this could take at least 72 hours during busy periods.