Operator Limits

Operator Limits

What are operator limits and how do they affect you

Deposit Limit Caps

As a responsible gambling operator, 32Red is committed to ensuring that our players enjoy our products at a level they are comfortable with. This means that we may apply a Deposit Limit Cap to some of our customers' accounts so that they do not overspend. A Deposit Limit Cap may be applied after an account assessment as part of our commitment to providing a safer gambling experience for our customers.

When would a Deposit Limit Cap be applied?

There are several reasons why a Deposit Limit Cap may be applied to your account, including but not limited to:

  • Safer Gambling - We continuously monitor player activity and use third party data to identify potential safer gambling concerns and, to mitigate this, we may impose limits to help customers manage their levels of spend more effectively.

  • Regulatory Requirements – We may, at stages in a customer journey, implement a Deposit Limit Cap on a customer’s account during periods where we require that customer to provide us with further information/ documentation on their identity and/or Source of Funds.

  • Please be assured that we do not perform a credit check on customers. We use publicly available information, as well as data from a third-party company , with the sole purpose to ensure your gambling is safe and affordable for you. This will not affect your credit score.

Can I remove a Deposit Limit Cap?

In most circumstances yes. If you've received a message to say a Deposit Limit Cap has been applied to your account and you wish to remove this, we will require you to upload documentation regarding your income. This can include the following:

  • Proof of earnings: Pay slip/Director remuneration/Dividends/Pension/Annual Tax Return;

  • A bank statement/savings account that clearly shows last 3 months of consistent incoming values from an identifiable source

  • A Trust deed clearly showing a consistent entitlement to funds;

  • An account statement showing funds recently won from another company;

  • Dated proof of an award/payment made to you;

  • Other clear evidence that would support "affordability" in relation to your business with us.

If you would like to discuss Deposit Limit Caps in more detail, please feel free to contact us on +443308089446 or get in touch via our Help Centre.

How Does a Deposit Limit Cap work?

  • Monthly Deposit Limits are reset on the first day of each month.

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