How safe are my funds?
As per our Terms and Conditions laid out here, we offer a basic level of protection of customer funds held with us. These funds are held in a ‘client account’ and are separate from any other company accounts but would form part of the assets of the business in the event of insolvency.
Bank statement descriptors
The descriptor of the deposit transaction will be shown on your bank statement. It helps you recognize the payment source you use for transactions. Please note the descriptor on your bank account may be one of the following: 32Red, 32Red Limited, 32Red Ltd, Instant Cheque (Canada only).
Payout Reviews
Every month, independent auditors look at 32Red Online Casino's payout percentages (i.e. the amount of "kerching" our players win back from us). Our lovely auditors then write up their findings in handy reports - or payout reviews - which you can view along with game randomness certificates, below.
3D Secure
What is 3D Secure?
If the card is authenticated by your bank, there is a 3-D Secure check while completing the deposit such as Verified by Visa or MasterCard SecureCode. 3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions.
For more info on 3-D Secure please contact your bank or find details here.
How does 3D Secure work with 32Red Online Casino?
Each time you attempt a transaction using 32Red Online Casino our banking system will automatically check to see if your card is enrolled in the 3D Secure scheme. If your bank is participating in this scheme, you’ll be taken to its secure website, where you’ll need to enter your 3D Secure password. The payment will be taken as normal and then hey presto! You’ll be delivered back to a banking confirmation page. If your bank is participating in the 3D Secure scheme but you haven’t enrolled yet, you’ll be automatically offered the opportunity to sign up.
If your bank is not participating in the 3D Secure scheme, the transaction will still be processed – just without 3D authentication. This means you can still deposit your cash – and get your chance to win some mega bucks!
Which cards are checked for 3D Secure?
- Visa
- Visa Debit
- Visa Electron
- MasterCard
- Maestro
All deposits need to be made via a payment method registered in your name. Breaching this account usage rule may result in complications recovering your funds, and even account suspension.
In the United Kingdom, regulations do not allow customers to use a credit card to make deposits for gambling. Attempts to deposit with a credit card will be blocked by the financial institutions including e-wallet providers.
Debit Cards
In the United Kingdom, regulations do not allow customers to use a credit card to make deposits for gambling. Attempts to deposit with a credit card will be blocked by the financial institutions including e-wallet providers.
Deposit by debit card
Deposit by card requires: Front 16 digits, Expiry date, Security number (CVV/CCV). Only the registered cardholder can use the card to fund their account.
Approved transactions are automatically credited to your Casino account to allow for uninterrupted play. You are able to register up to 3 debit cards on your Casino account at any one time. Click here to confirm your ability to deposit by debit card.
Min deposit amounts: £10
Fees: None
Processing time: Instant.
Withdrawal via debit card
In order to withdraw to a card, you need to make a successful deposit with the same card. In all instances, we will process your withdrawal back to the debit card used to deposit on your account. However, due to Visa and Mastercard scheme rules, we are sometimes unable to process refunds to certain foreign card types. In the event that you experience difficulties, we would recommend that you make use of one of our alternative payment options.
Min withdrawal amounts: £10
Fees: None
When a withdrawal is requested it will remain pending on the account for a minimum of 24 hours before being processed.
All deposits need to be made via a payment method registered in your name. Breaching this account usage rule may result in complications recovering your funds, and even account suspension.
e-Wallets
Deposit via e-wallet (Skrill, PayPal, Neteller, EcoPayz) An e-wallet is a safe and easy deposit method. You'll need an account with Skrill, Neteller, PayPal, or EcoPayz.
- Enter your e-wallet username, the desired amount and currency in the Deposit section.
- Confirm the details and you'll be re-directed to the e-wallet website.
- Complete the e-wallet login and confirm the payment to make a deposit. Min / max deposit amounts: £10 / 10,000 Processing time: Instant Fees: None
All deposits need to be made via a payment method registered in your name. Breaching this account usage rule may result in complications recovering your funds, and even account suspension.
Withdrawal via e-wallet (Skrill, PayPal, Neteller, EcoPayz)
In order to enable the e-wallet withdrawal option, you need to make a successful deposit with the same e-wallet account first.
Min withdrawal amounts: £10
Average processing time: up to 12 hours to process
Fees: None
All deposits need to be made via a payment method registered in your name. Breaching this account usage rule may result in complications recovering your funds, and even account suspension.
PaysafeCard
Deposit via PaysafeCard
MyPaysafeCard enables you to pay on numerous websites without the need for a bank account or credit card.
To deposit with that method, you need to:
- Find a retailer nearby and buy a voucher click Here
- Create a free account on my PaysafeCard [here]https://my.paysafecard.com/mypins-psc/registration/startRegistration.xhtml).
- Add credit to your PaysafeCard account by entering the 16-digit code of the voucher
- Select PaysafeCard in the cashier to deposit on your 32Red account
Processing time: Instant
Fees: None
Min / max deposit amounts: £10/ £425 (32red can restrict the amount that can be deposited with some payment methods. If you get a notification that you can no longer deposit with MyPaysafeCard, please use a different payment method).
Please note that if you use PaysafeCard to deposit, you will need to withdraw your funds on a bank account.
Withdrawal via PaysafeCard
Withdrawals are a little more complex when it comes to using a PaysafeCard. .An alternative payment method will need to be selected for withdrawals, please check out our other available methods.
When a withdrawal is requested it will remain pending on the account for a minimum of 24 hours before being processed.
Bank Transfer
Unfortunately, we do not accept deposits directly via Bank Transfer. If you already have our bank details saved within your online banking, please delete these. If you process a transfer directly to our bank account, this will not be credited to your gaming balance, so please contact us for a refund. If you still prefer to make a deposit directly from your bank account, you can use online bank transfer methods such as Trustly, which can be found in our available payment methods.
Withdrawal via wire transfer
Bank transfer is a secure method of transferring funds directly from your betting account to your bank account.
Processing time: 3-5 working days to process
Minimum withdrawal amounts for bank transfer: £100
Fees: Free if above minimum.
SWIFT withdrawals higher than the minimum amount are processed free of charge by 32Red. If you request withdrawals below the minimum amount the following charges will be applied:
- GBP withdrawals - £5.00
- USD withdrawals - $10.00
- EUR withdrawals - €10.00
- CAD withdrawals – CAD$10.00
- JPY withdrawals - ¥1,000
Please note that withdrawals need to be made via a payment method registered in your name and, withdrawal requests of £100k+ may need to be processed in increments. Breaching this account usage rule may result in complications recovering your funds, and even account suspension.
Play Check
To get to your PlayCheck, simply click on the 'red tick' in the top right-hand corner of the screen, after opening individual games. Alternatively, you can get to this via 'My Account' top right hand of the page then view Your PlayCheck. You will be able to look at all your gaming transactions over the last ninety days on the PlayCheck facility, which you can access once you are logged into your account. Using PlayCheck you can see exactly what cards were dealt in Blackjack, where the ball landed in Roulette and how the reels lined up on your slot game.
Transaction History
32Red Online Casino is extremely pleased to offer all of our members the opportunity to view their financial activity within the Online Casino. Transaction History is a web-based facility giving you a comprehensive history with details of all purchases and withdrawals - similar to a bank statement. To view your financial activity at 32Red Online Casino simply navigate to the 'My Account' page and click on the "Transaction History" link.
Gambling can be addictive. Play responsibly.