We are on a continual mission to create the best casino environment for our players, and we aim for the stars when it comes to setting the highest standards in the industry… the North Star to be exact. However, you don’t have to just take our word for it... That is why have put ourselves through rigorous checks by various recognised bodies in order to get the licences, certificates or sew-on badges that we can wave around to prove to you that we mean it when we say you are the big deal. Here they are:
UK Gambling Commission Licence
If you are a online gaming outfit that serves UK players and you don't have one of these licences, then you are not legit. The UK Gambling Commission don't hand these out willy-nilly either. They have stringent checks to ensure that players and their funds are adequately protected and we willingly oblige. As a result, we have a UK Gambling Commission License (reference 39430) sitting proudly on our mantelpiece, next to the photo of Uncle Bob and Aunt Dot on their holiday to Torquay.
Government of Gibraltar Licence
Like a champion show dog, we love jumping through hoops, especially when it is to prove that we put you first. That is why we sought to obtain a licence to operate an online gaming site out of Gibraltar, long before the UK Gambling Commission Licences were invented and when there wasn't much regulation about at all.
Gibraltar is self-governing British Overseas territory and a member of the European Union and the OECD Convention and Instruments apply to Gibraltar. It is a reputable jurisdiction with strong ties to the United Kingdom, which is regulated to EU and UK standards. For more information on Gibraltar please visit the Government's website at: www.gibraltar.gov.gi/new/remote-gambling
We were one of the first online casino's to be licensed under the provisions of the Gibraltar Gaming Ordinance (Licence No: 019) and it is still something we hold dear.
Independent auditors called eCOGRA test out the random number generator behind our games every month to verify that its results are truly random. Among other checks, they also review our payout percentages on a monthly basis to make sure that they are within acceptable levels. At the end of the audit, we are issued with a certificate that says our games are fair, monetary deposits with us are safe and that we are a trustworthy bunch.
Industry Mystery Shopper: 32Red Top Rated
The dedicated Player Support team at 32Red Casino always endeavours to provide the best possible customer service to our players. We are highly trained, motivated and available 24/7, 365 days a year. Our success in this area has contributed to a range of awards including best online casino and casino of the decade to name just a couple. We are very proud of these awards as they take into consideration a range of factors such as quality of support, speed of payments, trustworthiness and much more. But how does our quality of customer service compare to other online casinos? Well, a latest independent report can tell you just that.
32Red were recently part of an Independent Casino Support Quality Audit undertaken by etruvian consulting. The audit examined 16 of the biggest operators in gaming, using a mystery shopper approach to gather anonymous data in a wide range of scenarios typical of an online casino player requiring assistance.
The results saw 32Red top of the charts with an overall score of 8.8/10. The responses from our Player Support Team were recognised for their product knowledge and timeliness, leaving competitors such as William Hill, Ladbrokes, 888 and Bet365 far in the distance. David Coleman, leading the project for etruvian commented:
'The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve, and have received multiple awards over the last decade.'
Customer service is at the very heart of everything we do at 32Red and this recognition of that is a testament to all the hard work and dedication from the team who serve our valued players. We focus all our attention on ensuring that we deliver a 'second to none' player experience - the attention to detail was worth it. 32Red officially provide the best support in the industry. Why play anywhere else?
We have left our most treasured accreditation til last: the one that we get from you, our players.