We understand that when taking a casino bonus, players don't want to be locked into wagering requirements or subject to hidden terms, and we're always looking on ways to improve. That's why at 32Red we've introduced the Fair Play bonus system. A player-friendly bonus system which gives players more flexibility than ever before.
The Fair Play bonus system puts players in control of their cash. At any time when playing with a bonus at 32Red, players can decide when to withdraw, even if the bonus playthrough has not been met. On top of this, our Fair Play transparency will mean all promotions will display clear key terms on the page, so players don't need to scrutinise the full terms and conditions before playing.
We've put together some FAQ's regarding the Fair Play bonus system, for more information, head over to our Help Centre.
How do I withdraw before I complete wagering?
It couldn't be easier. Simply load to the banking pages as usual and head to the withdrawal section. Any bonus balance will be forfeited when you withdraw, you'll see a message informing you of that when you go through the process.
What if I change my mind about a withdrawal?
No problem! If you reverse your requested withdrawal before it has been processed, your bonus will be reinstated. For obvious reasons, bonuses will only be reinstated if the full withdrawal amount is reversed.
How is playthrough calculated?
Bonuses credited with the Fair Play bonus system use a Mixed Wagering calculation. This means that at the time a bet is placed, if there is a Bonus Balance, a percentage of the bet comes from the Bonus Balance, a Percentage comes from Cash. Winnings from the portion of bets placed from a player's Cash Balance will be credited to the Cash Balance. Winnings from the portion of bets placed from a player's Bonus Balance will be credited to the Bonus Balance.
The Mixed Wagering amount is calculated by the Cash/Bonus Balance split at the time the bet is placed. For example, if your Bonus Balance is 25% of your total balance, 75% of your bet will be cash, 25% will be bonus. 75% of any winnings will be cash and 25% of any winnings will be bonus. See further examples below:
|Cash Balance||Bonus Balance||% Bonus||Bet/Winnings Split|
|£0||£10||100%||100% taken from the Bonus Balance. 100% of winnings credited to the Bonus Balance.|
|£10||£32||76%||76% taken from the Bonus Balance. 24% taken from the Cash Balance. 76% of winnings credited to the Bonus Balance. 24% of winnings credited to the Cash Balance.|
|£50||£160||76%||76% taken from the Bonus Balance. 24% taken from the Cash Balance. 76% of winnings credited to the Bonus Balance. 24% of winnings credited to the Cash Balance.|
|£100||£25||20%||20% taken from the Bonus Balance. 80% taken from the Cash Balance. 20% of winnings credited to the Bonus Balance. 80% of winnings credited to the Cash Balance.|
|£50||£50||50%||50% taken from the Bonus Balance. 50% taken from the Cash Balance. 50% of winnings credited to the Bonus Balance. 50% of winnings credited to the Cash Balance.|
If I have a bonus credited prior to the new bonus system, will that also change?
Yes. As from midday (UK Time) on Wednesday 28th February the new Fair Play bonus system will apply, giving you the flexibility to withdraw whenever you want.
For any other questions, you can contact us 24/7 via our Help Centre, otherwise click here to head to our promotions page to see what great Fair Play bonuses you can claim!