Initial Rewards - Package Terms and Conditions
We detail below the terms and conditions of which Initial Rewards take bookings and make arrangements on behalf of its clients.
The Contract
The contract to provide the arrangements or facilities shall be created by our acceptance of your booking, which will be as on the form, the date on which the invoice is issued to you. The parties making the contract are Initial Rewards and all clients represented by the person who confirms the booking.
What is not included in a package?
All services unless specified. All items of a personal nature such as telephone, insurance etc. Any “extra” items requested and arranged are chargeable and payable on Invoice. Any charges made to the room at the request of the guest.
What is included in the package?
Only the items in the appropriate sales literature or as further detailed in the Invoice, e.g. Flights, Hotel, Tickets. All quotes are subject to availability and to price changes. PLEASE NOTE that any tickets will need to be paid for prior to tickets being released. Prices are subject to VAT where applicable.
Timetable of Events & Flights schedule
Whilst timetables and flight dates are published they unfortunately cannot be guaranteed, and cannot therefore be a condition or form part of a contract. Timetables and flight schedules are subject to alteration without notice, but every effort will be made by Initial Rewards to provide the best alternative timetable possible.
Minimum Booking Notice
In order to secure booking on flights and hotels we would normally require a minimum of 20 days unless stated.
Bookings can only be made within the specified dates unless prior notice is given over the above stated time frame and in writing. Bookings will be off peak only and not during, holiday season, festivals etc.
The Event / Occasion / Tours
Initial Rewards give no guarantee whatsoever that the event / occasion shall take place. Should any event / occasion be cancelled or postponed for any
reason whatsoever, the client will have no entitlement to any refund of monies paid to Initial Rewards. All refunds will have to be obtained from the rights holder of the event. It is the responsibility of the client to adequately insure themselves against
postponement or cancellation, for whatever reason, of the event / occasion.
Third Parties
Initial Rewards in making arrangements on behalf of its clients, contracts with third parties for provision of all the necessary facilities including the provision of tickets for entry to the event / occasion. In doing so it is expressly agreed that Initial Rewards acts only as an agent of the client and that no liability of any kind howsoever caused shall attach to Initial Rewards in connection with or arising out of such arrangements. The contract between Initial Rewards and the client shall be subject to any terms and conditions of contracts with third parties. In the event that such facilities or tickets shall not be available after monies have been received by the client, for whatever reason, any liability of Initial Rewards shall be limited to the return of all sums paid by the client for such facilities or tickets.
Changes to arrangements by client
Every effort will be made by Initial Rewards to accommodate any changes or alterations requested. “Extras” will be charged as such. Reduction in the
number of a party will be treated as a cancellation, but only in the respect of the number of reduced places.
Cancellation
If any client wishes to cancel arrangements for whatever reason all bookings are final. Once booked no refunds can be issued.
Cancellation must be submitted in writing or by facsimile.
Liability
Initial Rewards shall not be liable for any matter whatsoever that is beyond its control, and shall not in any circumstances be responsible for any sequential or indirect loss that may be incurred by the client or its guests, associates and agents, or any third party, we do recommend that individuals purchase a comprehensive travel insurance which will at the least provide Emergency Assistance whilst abroad.
Descriptions
In compiling our sales literature and establishing all our arrangements we have relied on the information provided by third parties. Wherever possible these have been
verified. However, should you find anything that is not as described, please let us know as soon as possible, so that we can give it our attention.
Acceptance
The making of a booking with us however confirmed ie. verbally, in writing, by fax or e-mail shall be deemed as acceptance by the client of the above terms and conditions.
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